SHIPPING & DELIVERY POLICY
All products offered by Claudio Explains, LLC are delivered digitally. You will not receive any physical items or shipments.
Access to your purchase will be sent to the email address you provide at checkout. In most cases, delivery is immediate. If you don’t see your login or access email within 2 hours of your purchase, please contact us at [email protected] and we’ll make sure you receive everything you need promptly.
RETURNS & REFUNDS POLICY
Because all of our products are digital and instantly accessible, we do not offer refunds under any circumstances.
If you have any issues with your order or need support, please don’t hesitate to reach out to us at [email protected]. We're here to help.
PRIVACY POLICY
PLEASE REVIEW THIS PRIVACY POLICY IN FULL BEFORE USING THIS WEBSITE
If you have any issues with your order or need support, please don’t hesitate to reach out to us at [email protected]. We're here to help.
PRIVACY POLICY AGREEMENT
The website www.claudioexplains.com ("Website") and all content herein is owned and operated by Claudio Explains, LLC ("Company," "we," "our," or "us"). The term “you” applies to any user, visitor, or viewer of this Website. By accessing or using this Website, you acknowledge and agree to the terms set forth in this Privacy Policy. Any information you choose to share with the Company is subject to the terms described below.
This Privacy Policy outlines how we gather, utilize, manage, and disclose your personal data. We will only use your information in accordance with this Privacy Policy and never share your personal information except as disclosed within it. Your use of this Website implies your consent to the data practices described.
DATA WE COLLECT
We collect both voluntarily provided and automatically gathered personal data. This includes data you provide when you request free downloads, join our mailing list, purchase courses or products, or otherwise contact us.
This may include (but is not limited to): your name, email address, phone number, billing address, mailing address, and payment details.
Your personal information may be collected through contact forms, purchase processes, newsletter subscriptions, or participation in giveaways, promotions, or affiliated/co-branded offers.
All information is submitted voluntarily, and by doing so, you grant us permission to use and store this data as described. If you choose not to provide certain data, you may be unable to access some features or content.
Please be aware that if you choose to publicly share personal information via blog comments, social media engagement, or community calls, others may view, use, or collect this information. We are not liable for any misuse resulting from your voluntary sharing.
HOW WE USE YOUR PERSONAL INFORMATION
Your submission of personal information serves as consent for us to collect, store, and use your data. We may use your information to:
Respond to questions via our contact form or email
Fulfill purchases or orders
Send you free resources or digital downloads you request
Deliver marketing communications, promotions, or offers
Provide account support and updates
Send you targeted advertising or create lookalike audiences on platforms like Facebook and Instagram
If you join our email list, we may also track user behavior and preferences for analytics and marketing purposes. All marketing emails from Claudio Explains™ will include a clear unsubscribe link.
SMS COMMUNICATION
If you opt in to receive SMS/text messages from Claudio Explains™ or Claudio Explains, LLC, we may send transactional or promotional messages. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. Help is available by replying HELP.
Your phone number will never be sold or shared with third parties for marketing purposes. Your data will always be handled securely and in accordance with this Privacy Policy.
AUTOMATIC DATA COLLECTION & COOKIES
We may utilize cookies and similar technologies to improve your experience on our Website. Cookies may help us collect anonymous usage data, IP addresses, and device/browser information. These may be used for site functionality, analytics, and targeted advertising through platforms such as Google Analytics or Facebook Pixels.
You may disable cookies through your browser settings, though this may affect site functionality. Our site does not respond to “Do Not Track” signals.
We may receive data from third-party services such as Stripe, PayPal, Google, or social media platforms. All third-party services we use are selected for their compliance with applicable privacy regulations.
ANONYMOUS DATA
We may use anonymized traffic data to diagnose technical issues, improve site performance, and analyze aggregate usage trends. This data is not personally identifiable and may be shared in aggregate form with advertising partners or business affiliates.
GDPR COMPLIANCE (EUROPEAN UNION RESIDENTS)
We comply with the EU General Data Protection Regulation (“GDPR”). If you interact with our Website from within the EU, you have the right to access, update, delete, or restrict the use of your personal data. You may also request how your data is being used and object to its processing. For all requests, email us at [email protected].
LGPD COMPLIANCE (BRAZILIAN RESIDENTS)
We comply with Brazil’s Lei Geral de Proteção de Dados Pessoais (“LGPD”) and maintain lawful grounds for collecting and using personal data. To request access, modification, deletion, or confirmation of your data in compliance with LGPD, contact [email protected] with your request
STORAGE AND SHARING OF DATA
Your personal data is stored securely using a third-party data management system. We limit access to your information to team members or service providers who need it to fulfill their role. Data is shared only for essential functions such as processing payments or providing support. All parties are required to maintain confidentiality.
We may disclose your information as required by law or if necessary to protect the rights and safety of our users, business, or others.
If Claudio Explains™ or Claudio Explains, LLC is ever sold or merged, your data may be transferred as part of the business assets. We will ensure any new owner honors the same privacy protections.
DATA RETENTION
We only retain personal data as long as necessary to fulfill the purpose it was collected. This includes keeping a record of purchases, opt-ins, or mailing list activity for as long as you remain an active subscriber or client. If you request removal, we will delete your data unless we are legally obligated to retain it.
ACCOUNT & PASSWORD RESPONSIBILITY
You may be required to create an account with a username and password to access certain content. You are responsible for keeping your credentials secure. We are not responsible for unauthorized use of your account if you share your login details.
Please notify us immediately at [email protected] if you suspect unauthorized activity. We recommend logging out after each session to prevent security issues.
DATA SECURITY MEASURES
We use industry-standard security tools including SSL encryption to protect your data. While we take all reasonable measures to safeguard your information, no online transmission is completely secure. If a data breach occurs, we will notify affected users as soon as possible.
By using this Website, you acknowledge the risks inherent in online data transmission and agree not to hold Claudio Explains™ or Claudio Explains, LLC liable for any unauthorized access beyond our control.
YOUR RIGHTS
You have the right to:
Access or update your personal data
Request deletion or restrict processing
Withdraw consent at any time
Opt-out of communications via the unsubscribe link in any email
Contact us to review how your data is used